This charter details the policy of the company Smoon regarding personal data and cookies on the website www.smoon-lingerie.com
This charter aims to inform you about the conditions under which the company Smoon collects personal data, the reasons why this data is collected, how it is used, and your rights. It applies to all information provided by you or collected by Smoon during your browsing on the site.
1. Categories of personal data collected
The following data are collected on the site:
- personal data, such as your civil status, phone numbers, home address for delivering your order, email address to send you the newsletter
Payment data (credit card number, expiration date, authorization number, security code) are collected directly by our provider STRIPE. Smoon does not have access to customers' payment data.
- electronic identification data available on or from your computer (such as "cookies" or "IP addresses"). Your electronic identification data allow identifying or geolocating (no more precise than the city) your connection device or the pages viewed on the Site during your browsing and are generally insufficient alone to identify you personally.
2. Purposes of data collection
We use this data for:
• customer relationship management
• order management
• sending commercial communications, including through your subscription to our newsletter
• organizing contests or promotional offers
• responding to inquiries about our products or brand sent to contact@smoon-lingerie.com
• managing product reviews
• analyzing the ergonomics of our site through cookies or similar technologies
• creating profiles for which we collect the IP address and connection information.
3. Recipients of the data
We commit to treating all your personal information confidentially. Information about our customers is important to us, and privacy is a key concern. Therefore, we refuse to share your personal information with third parties except for the limited reasons specified below. We will share your data only with:
• service providers we hire to process data on our behalf (for order delivery, referral program management, or online payment, for example)
• any public body or authority requesting it to comply with a legal obligation or protect rights,
• potential successors of our activities in case of business or asset transfer.
4. Data security and confidentiality
We take all necessary measures to protect the personal data you provide us. However, it is impossible to guarantee the security of transmissions via the Internet. Therefore, we cannot guarantee the security of personal data you send us online. If you use a device in a public place, we recommend, for your safety, always logging out and closing your browser window after finishing a session.
5. Data retention
When you place an order on the site, we keep your order information for our records unless and until you request us to delete this information.
6. Cookies
We receive and store certain types of information each time you interact with us. Thus, when browsing our site, information related to your navigation may be recorded in "cookie" files installed on your device. We issue these cookies to facilitate your navigation on our site.
7. Rights regarding your personal data
At any time, you have the following rights:
• the right to request access to your personal data;
• the right to request correction of any inaccurate or incomplete personal data;
• the right to request deletion of all your personal data (or "right to be forgotten") if they are no longer necessary for the purposes for which they were collected or processed or if you withdraw your consent (however, we may be required to keep certain personal data for legal or legitimate compelling reasons);
• the right to refuse any commercial prospecting from us by unsubscribing from the emails we send you by clicking the unsubscribe link at the bottom of each message or by contacting us directly at contact@smoon-lingerie.com You must include proof of identity with your request.
8. Social networks
The official Facebook and Instagram accounts of Smoon may allow you to post your content. You are informed that content published on these social networks can be seen by any third party, and increased caution is required when providing certain personal data (for example: financial data, an address, or any sensitive data). Smoon is in no way responsible for any damage caused by third parties due to or resulting from the publication of their personal data.
9. Links to third-party websites
Some links on the site may allow access to websites operated by third-party companies. We never share your personal information with these third parties.
Links to third-party sites on our site are provided for informational purposes only; we do not control these sites or their privacy practices, which may differ from ours.
We cannot be held responsible for personal data that third parties may collect, store, and use via their websites. We encourage you to always carefully read the privacy policies of any website you visit.
10. Minors
We do not knowingly collect information about an unsupervised minor.
11. Changes to our Privacy Policy
As our activity constantly evolves, our privacy policy may be modified accordingly. We invite you to regularly check for any changes. Any modification to this policy will be published on the site, and the date at the bottom of the policy will be updated to indicate the date of the latest revision.
Questions & contact
For any questions or comments, please do not hesitate to contact us at contact@smoon-lingerie.com